• Block your card or account from the SATŌ app.

• If you no longer have access to the app, contact VISA support, available 24/7, to block your card.

• Use our automated blocking procedure to secure your account..

• If you think your cold wallet has been compromised, remove it from the SATŌ app and transfer all your funds to another wallet or a Flex account.

• Do not share any further information with third parties.

• Never share your login credentials, passwords, PINs, private keys, seed phrases (12 or 24 words), or SATŌ access keys.

• Be wary of phishing attempts (emails, texts, calls).

• SATŌ employees will never ask you to provide your login credentials, codes, or sensitive information.

• Never confirm a transaction that you did not initiate.

• Ensure you are using a secure and up-to-date device.

SATŌ accounts are based on non-custodial hybrid wallets featuring multi-sig technology and cryptographic and technical security measures. Private keys are never accessible, held, or stored in plain text by SATŌ. SATŌ employees, partners, programmers, or subcontractors never have access to funds, regardless of their position or level of access within the system.